{"id":2260,"date":"2025-12-11T19:44:57","date_gmt":"2025-12-11T19:44:57","guid":{"rendered":"https:\/\/ateliedamaria.com\/?page_id=2260"},"modified":"2026-01-17T20:23:12","modified_gmt":"2026-01-17T20:23:12","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/ateliedamaria.com\/?page_id=2260","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p><strong>1. Where do you ship from?<\/strong><strong><br><\/strong> All orders are handmade and shipped from the United Kingdom.<\/p>\n\n\n\n<p><strong>2. Which countries do you ship to?<\/strong><strong><br><\/strong> We currently ship to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>United Kingdom<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li><strong>All countries within Europe<br><\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>3. How long will my order take to arrive?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>UK Orders<\/strong>: 2\u20135 working days after dispatch.<br><\/li>\n\n\n\n<li><strong>Europe Orders<\/strong>: 3\u20137 working days after dispatch.<br>Processing time for all orders: <strong>2\u20133 working days<\/strong> before dispatch.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>4. Will I need to pay customs or import fees?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>UK Orders<\/strong>: No, you won\u2019t pay any customs or import fees.<br><\/li>\n\n\n\n<li><strong>Europe Orders<\/strong>: Since the UK is outside the EU, some countries may charge <strong>VAT or customs fees<\/strong> when your order arrives. These charges are the responsibility of the buyer.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>5. Can I return or exchange my order?<\/strong><strong><br><\/strong> Unfortunately, <strong>we do not accept returns, refunds, or exchanges<\/strong>, as each item is handmade and cannot be resold once returned. Please see our <strong>Returns &amp; Refunds Policy<\/strong> for details.<\/p>\n\n\n\n<p><strong>6. What if my order arrives damaged?<\/strong><strong><br><\/strong> If your parcel arrives damaged or you receive the wrong item, please contact us within <strong>7 days<\/strong> of delivery with photos, and we will do our best to resolve the issue.<\/p>\n\n\n\n<p><strong>7. How should I care for my crochet item?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most crochet items should be <strong>hand-washed gently in cold water<\/strong>.<br><\/li>\n\n\n\n<li>Lay flat to dry (do not tumble dry).<br><\/li>\n\n\n\n<li>Avoid bleach and harsh detergents.<br>Care instructions may vary slightly depending on the item \u2014 check the product description.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>8. Do you take custom orders?<\/strong><strong><br><\/strong> Yes! If you\u2019d like a specific colour, size, or design, please contact us through the <strong>Contact page<\/strong> to discuss a custom order.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Where do you ship from? All orders are handmade and shipped from the United Kingdom. 2. Which countries do you ship to? We currently ship to: 3. How long will my order take to arrive? 4. Will I need to pay customs or import fees? 5. Can I return or exchange my order? Unfortunately, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2260","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"sglei197@gmail.com","author_link":"https:\/\/ateliedamaria.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"1. Where do you ship from? All orders are handmade and shipped from the United Kingdom. 2. Which countries do you ship to? We currently ship to: 3. How long will my order take to arrive? 4. Will I need to pay customs or import fees? 5. Can I return or exchange my order? Unfortunately,&hellip;","_links":{"self":[{"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/pages\/2260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2260"}],"version-history":[{"count":4,"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/pages\/2260\/revisions"}],"predecessor-version":[{"id":2568,"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=\/wp\/v2\/pages\/2260\/revisions\/2568"}],"wp:attachment":[{"href":"https:\/\/ateliedamaria.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}